State Farm® Insurance Agent Karen Michaels

"Tammy was an awesome help today. Thank you so much"

"State Farm has provided me with great service up until recently. November 11 2025 I purchased a vehicle for my business and called State Farm from the tag anf title service location to add the vehicle before leaving the title office. The young lady I spoke with took all the required information and we ended the call. I assumed everything was taken care of, the next week or week and a half, I call State Farm back because I didn't see the Nissan on the app with my other car. I was informed that the vehicle was covered and may take a while to show and link the business vehicle with your personal vehicle, it was strange to me but I said ok. Another week or two go by, my husband purchased a car, so he calls State Farm to add his car and whomever he spoke to on the phone says "We have your car added it's the 2017 Nissan Altima right" he replies no that's my wife's car, I want to add a different vehicle. Throughout the entire time I'm still uneasy because I did not receive insurance cards and the car still is not showing online. I call State Farm again, this time I'm highly irritated because I receive a notice from MVA that I need to provide proof of insurance, as I'm on the call, I'm finally told the car was not covered by insurance there were just so the notes on the account regarding adding it. The nice gentleman explained everything and as much as I wanted to bomb him out, I couldn't because it was not his fault, he was simply there to clean up someone's else's mess. During our phone call he assured me that the insurance was in full effect, he had me pay a premium fee, sent me an email confirmation of everything including the notice he sent to MVA. 2 weeks later I get another notice from MVA stating my registration is suspended. I'm highly annoyed, irritated, and point blank pissed🤬. So I call State Farm again, research has to be done again and Sam AKA Samantha will call me back🙄. Received the return call and they are unable to back date that far unless she sends a request to the underwriting dept who will research, takes 20-30 days, I should have to pay the back date premium of 206.00, keep in mind there's no garuntee they'll approve it. I told Sam ok that's fine send the request but then thought again it made no logical sense to pay 206 to State Farm when I can just pay MVA 200. On top of that wait 20-30 days on the underwriting dept to do resesrch and they could still come back and deny the request. State Farm really put Mr through the ringer with this one. I am currently looking for another insurance company. For all 3 of my vehicles and my house. I plan to move all my accounts. This has been the worst experience ever. I'm leaving a 2 star becsuse of the young gentlrman who attempted to resolve my issue and actually told me the truth about my business vehicle. Everyone else who was incompetently involved can GO TO HELL."

"Thank you Tammy for your great service adjusting the auto policy for my mother."

"This lady is wonderful and continues to be every time I call. Love them all."

"Very great service and pleasant team members."

"Karl was a great help !! Thanks a lot ! I recommend him and his friendly service🙏"

"Wonderful service!!!"

"Chayna and Mimi provided me with absolutely outstanding and cheerful service. They could teach a class on customer relations."

"Scott Cochran was extremely helpful & answered quickly! Thank-you!"

"I love the State Farm. These people are amazing. They take their time their professional. They help you. They walk you through step by step. They're just amazing people. I love this State Farm, especially Karen Michaels State Farm. Very caring and professional would definitely recommend"

"Very kind people."

"Tammy was very helpful and timely in assisting me with updating my car insurance policy!"

"So happy with the customer service in this office especially from Scotty who is always so helpful and knowledgeable. Highly recommend them!"

"Amazing service very nice & fast results"

"Within minutes after posting an online request for quote, Fida contacted us to offer help. It was the catalyst we needed to consolidate, organize, review and hopefully save on our 7 insurance policies that were scattered across multiple insurance providers. The call took 2 hours and 16 minutes where Fida provided valuable information, guidance, solutions and patiently worked with us to an extremely positive ending. Fida's help, knowledge, skills and thoroughness were top notch Thanks to her efforts, we have consolidated all 7 policies SAVING $2712.72 per year! Whoo Hooo Fida Great Work and Thank You Merry Christmas for sure"

"They fixed all our insurance issues. Friendly employees that truly want to help."

"Today, I need to change coverage from one vehicle to another. Chayna made the transition smooth and easy for me to understand. In addition, she was extremely polite, friendly, and professional. I greatly appreciate the service she provided."

"Always there to help"

"Very helpful and responsive whenever I call with questions."

"The whole Karen Michaels team is wonderful. They are so pleasant on the phone. I had an accident and called for guidance and they were so helpful and kind. My agent retired and I was automatically transferred to Karen Michaels, I couldn't be happier!"

"Tammy was very helpful and so nice!! It's always a pleasure working with my State farm agents"

"Great customer service... pleasant to talk to"

"Tammy helped greatly with everything"

"Always pleasant and helpful"

"Fast service Great customer service"