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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Thelma Mitchell

September 29, 2026

5  out of  5
rating by Thelma Mitchell
"David was very helpful and polite. I would like to Thank you so much David for everything"
We responded:
"Thelma, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Jan Agbon

September 29, 2026

5  out of  5
rating by Jan Agbon
"Mallory from Karen Michaels state farm helped me very quickly to add another new vehicle to my existing insurance! Great customer service and efficient!"
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Lenny Smith

September 25, 2026

5  out of  5
rating by Lenny Smith
"Melanie was very nice and informative! State Farm never lets me down!"
We responded:
"Lenny, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Susan Schoenfelder

September 24, 2026

5  out of  5
rating by Susan Schoenfelder
"Had some trouble with logging in on-line. Melanie has been more than helpful, helping me resolve this issue by referring me to tech support. In the meantime, she has answered all of my questions regarding my multiple policies with Statefarm. She is a wonderful asset for this office."
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Kaelyn McStoots

September 23, 2026

5  out of  5
rating by Kaelyn McStoots
"Laurena helped me with a couple claims I had and was very responsive and communicative throughout the whole process, she kept me informed and is very knowledgeable about the policies. Cannot recommend her enough, she’s amazing!"
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Letrell West

September 22, 2026

5  out of  5
rating by Letrell West
"I was given amazing insight and direction. Bria helped me through the beginning stages of this journey and I couldn’t be more grateful!"
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Lori Nagle

September 21, 2026

5  out of  5
rating by Lori Nagle
"Bria was very knowledgeable and professional"
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Tanya Cherry

September 19, 2026

5  out of  5
rating by Tanya Cherry
"My sales rep Fida was the absolute best such a sweetie. Not too offten that you call for auto insurance you & the sale rep talk as if you've known one another for yrs!! I this I'm gonna love it here🩷"
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Allie Ann

September 19, 2026

5  out of  5
rating by Allie Ann
"Ms. Mimi was wonderful, she was patience. It took us a minute to get it together after what my other agent did. But I m glad I m with them. Thumbs up. If you need rental insurance, go to Karen Michael they are wonderful and very helpful. I m getting ready to give them my auto too."
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mike bunde

September 15, 2026

5  out of  5
rating by mike bunde
"Mimi is amazing as regards to customer service."
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Michele Forte'

September 14, 2026

5  out of  5
rating by Michele Forte'
"Chayna was very helpful."
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V Mira

September 9, 2026

5  out of  5
rating by V Mira
"Thank you so much Sam!! You helped me more than you know. Very professional and patient with all of my questions. You're awesome!"
We responded:
"Laurena, thank you for your kind words! I'm glad she could assist you and make your experience pleasant. If you need any further help, feel free to reach out.

- Karen Michaels - State Farm Insurance Agent, North East, MD"
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Carlyn

September 9, 2026

5  out of  5
rating by Carlyn
"Mikal was totally professional and helpful. He is pleasant and extremely knowledgeable. I would refer him to my family and friends. He's totally an awesome asset to StateFarm."
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Kathleen Moran

September 8, 2026

5  out of  5
rating by Kathleen Moran
"Friendly, professional service."
We responded:
"Kathleen, thank you for taking the time to leave us a review! I'm happy to hear you found our service both friendly and professional. We're always here to help if you need anything else!"
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justin ezell

September 3, 2026

5  out of  5
rating by justin ezell
"Lorena was so helpful. She was very nice and made sure I understood everything I was getting"
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Kyla Honey

September 2, 2026

5  out of  5
rating by Kyla Honey
"Bria is the absolute best!!! Couldn’t recommend her enough."
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ben pastro

September 2, 2026

5  out of  5
rating by ben pastro
"I continue to have great experiences with State Farm and Karen Michaels agency. Mimi was great to work with and politely and quickly got me the infromation I needed."
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Jacquelyn McCullough

September 1, 2026

5  out of  5
rating by Jacquelyn McCullough
"Bria was very helpful in rectifying an issue that I had with my auto insurance policy. She followed up with me after my concerns and made sure the payment amount was corrected. Bria was very polite and did a wonderful job!!"
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Terence Jones, Sr

September 1, 2026

5  out of  5
rating by Terence Jones, Sr
"Bria Coates has a wonderful personality and was very helpful"
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Cathy Langshaw

September 1, 2026

5  out of  5
rating by Cathy Langshaw
"Bria is the best. Called her from a car dealership and she quickly got me everything I needed! She even called back to follow up! Thanks Bria!"
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Alexander Bock

September 1, 2026

5  out of  5
rating by Alexander Bock
"Exceptional service from exceptional people"
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gabriel colombo

August 31, 2026

5  out of  5
rating by gabriel colombo
"I talked to Bria who is very polite and professional.
I received a quote instantly and was able to put a car on my policy within minutes. The price was great and I had some questions for her that she couldn’t answer right away and needed to research. She responded promptly with all the answers I needed."
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Marilyn Mcgehee

August 26, 2026

5  out of  5
rating by Marilyn Mcgehee
"Chayna is very helpful! God bless her life!"
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Tina Ahner

August 25, 2026

5  out of  5
rating by Tina Ahner
"Mimi was very helpful and knowledgeable and got what I needed quickly, which I appreciate."
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Autumn Ceraso

August 24, 2026

5  out of  5
rating by Autumn Ceraso
"The Karen Michaels team has been my insurance office since I got my own insurance at 19! Their team has always been so kind and helpful. They made the initial process really easy and have been kinda and willing to help with any issues. I even moved out of state to Pennsylvania just a few years later and have been here for over a decade. When I thought I had to change offices, I was informed that the team covered multiple states. They've remained helpful in accidents I've had, questions I've needed answered, etc. The time that I did need to pick up a check from the office, they worked with a local branch near me to send everything there for me to finish the process, avoiding an 1.5 hour drive, again making things and smooth and helpful as possible. I've been very happy with them and hesitant to switch even locally."