State Farm® Insurance Agent Karen Michaels
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Pat Oberlander
January 10, 2025
5
out of
5
rating by Pat Oberlander
"Gabriel was very nice and patient with me as I stumbled through making a late payment over the phone. I appreciate her time and consideration. Thank you"
We responded:
"Thank you, Pat, for sharing your experience! I'm happy to know that Gabriel was able to assist you with patience and kindness during your phone payment. Your appreciation means a lot to us. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Curtis Pinkney
January 9, 2025
5
out of
5
rating by Curtis Pinkney
"Fida Y was very professional, and I appreciate her helping me change my car insurance. She was very professional. We need more insurance agent like her.Ms Fida also gave me a good home insurance rate which I do appreciate."
We responded:
"Thank you, Curtis, for your wonderful feedback! I'm so happy to hear that Fida provided you with professional assistance in changing your insurance and securing a great insurance rate. We truly value having team members like Fida who go above and beyond. If you have any further questions or need assistance, please don't hesitate to reach out to our office. We're here to help!"
Curtis Peoples
January 9, 2025
5
out of
5
rating by Curtis Peoples
"I was impressed today with the Acacia in the office today at State Farm . She was so patient with me walking thur the system ,over the phone with patients and was very responsive to I appreciate that service she had with me Thank you! State Farm."
We responded:
"Curtis, I'm so happy to hear about your positive experience with Acacia! Her patience and responsiveness are truly valued in our office. Thank you for taking the time to share your feedback. If you have any more questions or need further assistance, feel free to reach out to us anytime."
M Glass
January 9, 2025
5
out of
5
rating by M Glass
"I stopped in the Northeast office to go over my auto and home coverages and policies, and my appointment was with David Lazzaro. We went over my current policies and everything was in order, David and I went on to discuss Life Insurance since I had nothing in place. David was extremely thorough to make sure I understood the differences with a Term and Whole Life as well as a 20 Pay policy and where each had its pros and cons. Without David’s knowledge and explanations, I would have been lost trying to navigate the three policies. He was very professional and when I asked for time to look them over, he wasn’t the type to ring my phone with a pressure campaign, which I appreciated greatly. I am glad to have made the trip to the office in person and for David’s ability to walk me through these policies and to secure a cushion for when life hits my loved ones the hardest. Thanks again David for all your help."
We responded:
"Thank you, M Glass, for sharing your experience! I'm happy to hear that your visit to our Northeast office was beneficial and that David was able to assist you thoroughly with your policies. It's great to know that his professional approach and detailed explanations on insurance options were helpful to you. We appreciate your visit and are here for any future questions or needs you may have."
Kathy Kelly
January 8, 2025
5
out of
5
rating by Kathy Kelly
"Tammy took great care of us. She was extremely helpful and responsive. Thanks, Tammy!"
We responded:
"Thank you, Kathy, for sharing your experience! I'm delighted to know that Tammy provided you with such helpful and responsive service. We appreciate your feedback and are here for any future needs or questions you might have."
Vicki Letts
January 7, 2025
5
out of
5
rating by Vicki Letts
"Tammy Smallwood was excellent to work with getting my insurance information to the lender and myself. Would definitely work with Tammy again!"
We responded:
"Thank you, Vicki! We're happy Lauren could assist you so efficiently. It's great to know you received your card promptly. If you need anything else, feel free to reach out!"
Cathy Burger
January 6, 2025
5
out of
5
rating by Cathy Burger
"Tammy answered my call. I had a question about my bill. She was very nice. She patiently explained where the problem was to me. It was a but complicated so she sent me a screen shot which helped alot. She was thorough and knows her job well."
We responded:
"Thank you, Cathy, for sharing your experience! I'm happy to know that Tammy was able to assist you with your question. Her patience and thoroughness truly make a difference. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Recardow Rose
January 6, 2025
5
out of
5
rating by Recardow Rose
"My agent was very polite and professional. She helped me obtain a policy that gave me more for less."
We responded:
"Thank you for your wonderful feedback! I'm happy to know that our team was able to assist you in finding a policy that offers great value. If you need further assistance, feel free to reach out. We're here to help!"
Kyle Campanella
January 6, 2025
5
out of
5
rating by Kyle Campanella
"Kristina was very helpful, patient with my questions, and was a pleasure to work with."
We responded:
"Thank you, Kyle, for sharing your experience! I'm happy to know that Kristina was helpful and patient with your questions. It's wonderful to have her as part of our team. "
sadiq hussein
January 6, 2025
5
out of
5
rating by sadiq hussein
"Excellent and experienced state farm agent and I will recommend her to any one who wants to save money on his insurance ."
We responded:
"Thank you, Sadiq, for your fantastic recommendation! I'm happy to know that you found our services both excellent and experienced. It's wonderful to hear that you would recommend us to others looking to save on their insurance. If you need further assistance, feel free to reach out. We're here to help!"
Tracy Matthews
January 6, 2025
5
out of
5
rating by Tracy Matthews
"Taylor is very helpful and knowledgeable!"
We responded:
"Thank you, Tracy! I'm glad to hear that Taylor was able to assist you with such expertise and helpfulness. We're grateful to have Taylor on our team. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Amber Heath
January 4, 2025
5
out of
5
rating by Amber Heath
"Mimi returned my call promptly after looking into something for me. She also sent my documents right away when I requested them. Not to mention she was very nice on the phone and helpful. Thanks Mimi."
We responded:
"Hi Amber, thank you for your review and shoutout for Mimi! We love hearing how she could assist you promptly and efficiently. Your appreciation for her assistance means a lot to us. If you have any further questions or need assistance, please don't hesitate to let us know. - Karen Michaels - State Farm Insurance Agent, North East, MD"
jax mad tv
January 3, 2025
5
out of
5
rating by jax mad tv
"Katie is amazing she did a wonderful job"
We responded:
"I'm glad to hear that Katie did such a wonderful job! We appreciate your feedback and are happy to have her as part of our team. If you have any questions or need further assistance, feel free to reach out. Thank you for your support!"
James l
January 3, 2025
5
out of
5
rating by James l
"Karen was patient and explained everything, very knowledgeable and pleasant to talk to. it was a great overall experience."
We responded:
"Thank you, James, for sharing your experience! I'm glad to know that you found the explanations helpful and enjoyed the interaction. If you have any more questions or need assistance in the future, feel free to reach out."
Taina
January 3, 2025
5
out of
5
rating by Taina
"Tammy Smallwood the agent staff at State Farm is a very nice and well spoken women. She helped me with everything I needed this morning. She is great 😊 Thank you Tammy for being a kind soul."
We responded:
"Taina, thanks for sharing your experience! I'm happy to hear that Tammy provided you with the assistance you needed. Her kindness and communication skills are truly valued. If you have any more questions or need further assistance, feel free to reach out to our office. "
Marty Smith
January 2, 2025
5
out of
5
rating by Marty Smith
"Today (1/2/25) I had the pleasure of interacting with agent Mimi. I had left a voicemail with two issues I needed to address and try to resolve. Mimi called me back and we totally resolved the first and she provided several options for me to consider in resolving the second. She was very courteous, professional and helpful and I felt that my requests for assistance were fully met. She exceeded my expectations and I give her an A plus star: that's an A+*. Thank you Mimi!!!!"
We responded:
"Thank you, Marty, for sharing your experience! I'm happy to hear that Mimi was able to assist you effectively and provide options for your concerns. Your kind words about her courteous and professional service are greatly appreciated. If you have any more questions, please don't hesitate to reach out."
Adam WILKS
January 2, 2025
5
out of
5
rating by Adam WILKS
"Tammy small wood was soooo polite and knowledgeable, how about what she was doing r"
We responded:
"Adam, thank you for your feedback! It's wonderful to know that Tammy's expertise made a positive impact. We're lucky to have her with us. If there's anything else you need, don't hesitate to contact us!"
Bill W
January 2, 2025
5
out of
5
rating by Bill W
"I bought a new car on 12/31 and spoke to this employee over the phone, fantastic customer service."
We responded:
"Thank you, Bill, for sharing your experience! I'm happy to know that you received fantastic customer service when you called about your new car. Our team is dedicated to providing excellent support, and it's great to see that reflected in your feedback."
Leean Jack
December 31, 2024
5
out of
5
rating by Leean Jack
"Tammy Smallwood was amazing and provided excellent service to my father and I. Thank you!"
We responded:
"Thank you, Leean, for sharing your experience! I'm happy to hear that Tammy provided such excellent service to you and your father. We truly appreciate your feedback and are here to assist with any other insurance needs or questions."
Felicia Handlovic
December 30, 2024
5
out of
5
rating by Felicia Handlovic
"Karen michaels and her team are vary knowledgeable on every subject. They are kind and supportive with all decisions. Makes one feel as they are a quality Customer. They are vary detailed with the policies information. I recommend them."
We responded:
"Felicia, thank you for the kind review! Keara is amazing, and we're thrilled she made such a positive impact. Your support means a lot to us!"
Mary Clausius
December 28, 2024
5
out of
5
rating by Mary Clausius
"Team was very helpful with a couple of things I needed help with and resolved them as well as got me better coverage/premiums! Thanks Scotty and David!"
We responded:
"Hi Mary, I'm happy to hear that Scotty and David were able to assist you effectively and improve your coverage and premiums! Your satisfaction is important to us, and we're grateful for your feedback. If you have any more questions or need further assistance, feel free to reach out anytime."
Betty Macdonald
December 24, 2024
5
out of
5
rating by Betty Macdonald
"I bought a new vehicle today, and Scotty Cochran from Karen Michael's State Farm Insurance helped me get insured within minutes! It was so easy and he was efficient and friendly. He even emailed my policy twice because I deleted the original email and I couldn't retrieve it. Thanks for going above and beyond, Scotty!!!"
We responded:
"Thank you, Betty, for sharing your experience! I'm happy to hear that Scotty was able to assist you efficiently and with such friendliness. It's great to know he went the extra mile by resending your policy. If you have any more questions or need further assistance, feel free to reach out anytime. Enjoy your new vehicle!"
Tonya Cochran
December 19, 2024
5
out of
5
rating by Tonya Cochran
"Scotty thanks again for helping me navigate my insurance policy needs. I will definitely be recommending you and state farm to family & friends."
We responded:
"Thank you, Tonya, for your wonderful feedback! I'm glad Scotty was able to assist you with your insurance needs. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Jasmine Rowley
December 18, 2024
5
out of
5
rating by Jasmine Rowley
"Tammy was an absolute delight, extremely knowledgeable and helpful in my needs! I specifically appreciated her quick and courteous service as I was previously frustrated with not having my emails responded to with a different representative. My concerns were met and she delivered excellently. Thank you Tammy, and keep up the good work :)"
We responded:
"Thank you, Jasmine, for sharing your experience! I'm so glad to hear that Tammy was able to assist you effectively and provide the quick and courteous service you needed. It's wonderful to know that your concerns were addressed to your satisfaction. We appreciate your kind words and will certainly pass them along to Tammy."
Randall Tyrie
December 17, 2024
5
out of
5
rating by Randall Tyrie
"Tammy was awesome and very helpful"
We responded:
"I'm glad to hear that Tammy was able to assist you so effectively, Randall! Her dedication to helping our customers is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime. Thank you for your feedback!"