State Farm® Insurance Agent Karen Michaels
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nathan brien
March 8, 2026
"Very kind explained everything in detail great customer service service"
Carine Sitchet
March 7, 2026
"I spoke with Karen today, and she was very professional. She did a great job helping me with my auto insurance. I really appreciated her assistance and the excellent customer service she provided."
Lenix 74
March 6, 2026
"Always the best service, timely, organized, ready, reliable."
gabriela gomez-sanchez
March 6, 2026
"Always great service!! Makes it so easy to make changes and updates."
Shanise DeMar
March 5, 2026
"David was amazing to work with. He answered all my questions and asked me great questions to build the best options for me to consider. Selecting a life insurance plan is not easy. David made this complex decision process so much easier and I appreciate his commitment to care!"
"We love seeing reviews like this, Shanise! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
Karen Marshall
March 5, 2026
"After several days and multiple attempts to cancel Homeowners, vehicle, and umbrella policies through telephone calls and web locations Mimi Bryant was able to assist with and complete all three transactions. My former agent has retired and closed the business; forwarding instructions were incomplete. Grateful to have found Mimi Bryant to efficiently handle the cancellation. Refund checks have been received. Thank you, Mimi!"
jimmy linares
March 5, 2026
"I'm grateful for the help I got from Fida. She not only helped me get better results but went above and beyond my expectations with a bundle package. I strongly recommend her for support"
Tom Sassaman
March 4, 2026
"Called for adding coverage to my current auto policy. Received terrific, friendly and professional service. All my concerns were addressed and questions answered. TAMMY, thank you very much."
Jonathan Cheriza
March 4, 2026
"I recently opened a new policy for auto and renter’s insurance, and Josh helped me through the process. He provided great explanations, and every question I asked he went into detail and gave me reassurance. I really appreciated his patience and professionalism."
Kareem Wilson
March 4, 2026
"Tammy was very helpful, she answered my questions in a timely manner and didn’t leave me confused!"
Steve Blevins
March 4, 2026
"In just a matter of minutes, my needs from my agent were met, with the quite capable help of Tammy. Thank you so much"
Evangelist Serena Ford
March 3, 2026
"Tammy was very polite, professional and went an extra mile, to send my new employer my new insurance card, as well."
Danielle Milling
March 2, 2026
"Absolutely love having state farm. It's so easy to use and when I do need help, customer service associates are amazing and very understanding with everything. Tammy is great. She has helped me numerous times with me paying my bill when my app isn't working. Love having state farm."
YellowCab323
March 2, 2026
"Unprofessional contact practices. Called me four times back to back while I was at work and kept having to silence. Had to block to get it to stop. THIS BTW just to quote me insurance. This screams pushy. I'm in sales and wouldn't dream of doing this to anyone."
brandon dennison
February 28, 2026
"Any time I have called it was always amazing and helpful resolving any issue I may have for this call thank you Laurena Hernandez!"
Ajay Raut
February 28, 2026
"I’m happy with State Farm. Good customer service and easy claims process. Reliable and trustworthy."
Trina
February 25, 2026
"MIMI took the time to review my account and look for discounts to benefit me in every way possible. Mimi, you have eased my worries and help me be able to navigate without stressing. Thank you for going over and above to help me. I have always had a issue with asking. But today I asked and Mimi, you provided the source of help I needed. Thanks So Much, You Are Appreciated!!!"
Jamie 2
February 24, 2026
"Tammy was amazing and explained everything! Thank you for being proactive and helping me! 💜"
July Thompson
February 24, 2026
"We’ve been with State Farm for over 20+ years and if we ever have issues or questions they are usually on top of it and more to a willing to explain things to use. Unfortunately, over the last month and a half. I’ve had issues with State Farm and the cost going up a ridiculous amount which is just not feasible. I wish there was more transparency. In the past I would have given them five stars but lately I have not felt the same. The representatives are very nice and willing to answer all questions (my stars don’t reflect them just State Farm as a whole agency) but getting different answers from different representatives is very confusing and frustrating as a client. Having your insurance go up without any warning and being told it wouldn’t go up is also an unpleasant feeling, and I hope they work on transparency with their clients."
Charlie Kern
February 23, 2026
"The best!"
Charles Mundell
February 23, 2026
"Great!!!!"
graleesha prince
February 23, 2026
"Ms.Mimi Good morning everyone I would like to say that ms. Mimi was very professional went well understand that the process and was very patient."
Randy Trice
February 23, 2026
"Brooke was a great help she is awesome at her job Thanks again"
"Hey Randy, Thanks for the awesome review! I'm glad Brooke could help you out. She's great at what she does! If you need anything else, feel free to reach out. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Brenda Gough
February 23, 2026
"Don't remember the lady but she was great! Very helpful, easiest call I have!"
Christopher Reyes
February 21, 2026
"This place was very easy and understanding of my needs my account representative Cameron Griffin was very straight to the point and helpful. very great customer service."
"We love seeing reviews like this, Christopher! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"