State Farm® Insurance Agent Karen Michaels

"Tammy was perfect. Great experience!"

"Received prompt and efficient info needed to make a decision on changing policy needs. Thanks to Tammy. Great service!!"

"Highly respectful & helpful"

"Tamy was awesome helping me with my insurance policy."

"Highly Recommend, Karl was amazing and thorough. He went though every step with me and insured it match my other plans. I had my home and vehicle insurance though two different companies ( Progressive and Nationwide ) and I saved so much money. Not only though them but combining my plans. They were my first phone call and thank god I didn’t have to call around for more quotes."

"Melanie was very helpful."

"Tammy Smallwood the agent staff at State Farm is a very nice and well spoken women. She helped me with everything I needed this morning. She is great 😊 Thank you Tammy for being a kind soul."

"Samantha was awesome! She was able to get my home owners insurance reinstated. She was kind and a great person to talk to. Thank you Sam"

"Great customer service, fast, knowledgeable and courteous. I spoke to Chayna and she got my second policy up and added fast. Appreciate the crew and the rates, I highly recommend them."

"I would like to thank Kaylor and Mimi for their excellent customer service. Always a pleasure talking to them. It is very nice when you call to make changes and they take care of it right away. Definitely an asset to State Farm."

"I spoke with Chayna at Karen Michael's State Farm Office today. She was very helpful and explained everything so that I could understand it. I really appreciated her knowledge and ability to explain."

"KJ helped with my quote.It was fast and he was friendly with great customer service 10 out of 10 and yes I would recommend. State Farm was definitely on my side. Thank you KJ"

"Great company, and Karen is awesome got a birthday card. I never got an acknowledgement"

"Mimi was able to solve my issue which all associate I have called struggled to help with . Thanks mimi"

"very helpful staff was able to answer all my questions and got me an amazing deal for my cars and home. worked with Christa who was amazing"

"Fast and efficient"

"This morning, Ms. Tammy provided exceptional assistance throughout my EV car buying process by ensuring I received a detailed and accurate quote quickly and efficiently. She was professional, knowledgeable, and an absolute pleasure to work with from start to finish. Her customer service was outstanding, and she made the entire experience smooth and stress-free. I truly appreciate her dedication, patience, and willingness to help. Highly recommend working with Ms. Tammy for anyone looking for excellent customer service and support."

"Any time I have to call the office everyone is very professional and efficient. Would highly recommend them!!"

"Tammy was very helpful and solved my issues. She was very pleasant and patient. A delight to speak to."

"Tammy was very polite and helpful."

"Tammy was amazing to work with."

"Tammy was very helpful I was having so much trouble with my discounts she put the time in and made it very easy to fix"

"I spoke with Sam this morning and really appreciate her kind and pleasant spirit, I could understand everything she helped, and she helped me with payment to get me back on track. Thank you so much."

"Although the pricing is affordable, a positive customer experience is lacking. I recently purchased a new to me truck and needed to update my insurance. We attempted to do this by the app; however, I was instructed to call via a text message. I made 2 attempts to call in, followed the prompt instructions, was disconnected with no interaction the first time and the second time I interacted with someone who placed me on hold, only to be disconnected again. The third time I finally got a hold of a Tammy. She was nice and helped me figure out what the barrier was. Truck is now insured. The downside of this interaction is that the there is no personal interaction with a local agent anymore. All calls are being sent through a call center or group, and this is where the customer experience becomes negative. Bring back the local offices and agents."

"Chyna went above and beyond to solve my problem, got back to me a few hours later with everything I needed to get my insurance back on track."