State Farm® Insurance Agent Karen Michaels
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Krystal Bell
November 15, 2024
5
out of
5
rating by Krystal Bell
"I had the pleasure of working with Mr. David Lazzaro to review and update my insurance policies. From the very beginning, Mr. David was professional, knowledgeable, and attentive. He took the time to thoroughly understand my husband’s and I’s needs and provided great recommendations that fit our budget and coverage requirements. What stood out most was Mr. David’s ability to explain complex insurance terms in a way that was easy to understand, ensuring we felt confident in our decisions. His proactive communication and quick responses to any questions made the entire process smooth and stress-free."
We responded:
"Thank you for the five-star rating, Krystal! We’re so happy to have you as a customer at the Karen Michaels State Farm Insurance Agency and hope to help you with your insurance needs for years to come."
RoseAnn Zepeda
November 15, 2024
5
out of
5
rating by RoseAnn Zepeda
"Scotty, is always so helpful and takes care of my insurance needs. Anytime I call with questions & concerns, he always has the answer or finds it quickly"
Denise Jones
November 15, 2024
5
out of
5
rating by Denise Jones
"Tammy was wonderful to work with. She helped straighten out my billing. Very pleasant."
We responded:
"Denise, thank you for your wonderful review! I'm glad Tammy could assist with your billing and make the process pleasant. We appreciate your feedback and look forward to helping you with any further insurance needs. - Karen Michaels - State Farm Insurance Agent, North East, MD"
JAKY CRUZ
November 14, 2024
5
out of
5
rating by JAKY CRUZ
"Thank you! David🙏 for all your help very good experience quick response.!!"
We responded:
"Thank you for your kind words! I'm glad you had a positive experience with our team. Quick responses and great service are what we strive for. If you need any further assistance, we're here to help. - Karen Michaels - State Farm Insurance Agent, North East, MD"
pat achey
November 14, 2024
5
out of
5
rating by pat achey
"Ty so much wonderful customer service Very helpful pleasure to work with"
We responded:
"Thank you, Pat! I'm glad you found our customer service wonderful and helpful. It was a pleasure working with you. If you need anything else, we're here to help. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Carol Socks
November 13, 2024
5
out of
5
rating by Carol Socks
"Karen was very helpful. She answered all my concerns."
We responded:
"Carol, thank you for your wonderful review! I'm glad I could address all your concerns and provide the assistance you needed. If you have any more questions in the future, don't hesitate to reach out. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Lisa Sherwood
November 13, 2024
5
out of
5
rating by Lisa Sherwood
"Super helpful was able to help me instantly. Went over my whole policy and was able to get insured today highly recommended.Dave Lazzaro I would highly recommend him for all my insurance needs."
We responded:
"Wow, thank you for the glowing review, Lisa! We are thrilled to hear that our team was able to assist you promptly, review your policy thoroughly, and provide you with insurance coverage today. Your recommendation means a lot to us, and we look forward to continuing to meet all your insurance needs. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Joyce Copper
November 8, 2024
5
out of
5
rating by Joyce Copper
"Thank you Lauriell you were so helpful I never really knew why we needed Gap insurance along with the full coverage I already have on my new vehicle you explained everything to me I truly appreciated you and you were very kind State Farm is a nice insurance company 😊 I had a great experience with another customer service representative at State Farm named Scotty Cochran he was so kind and helpful as well he helped me with all my needs I love State Farm insurance it's a good insurance company 😊"
We responded:
"Thank you for taking the time to leave us a review, Joyce! Laurielle is a great part of our team and we're happy to hear she was able to provide a great experience! Please reach out to our office if you need anything."
Grayson Smith
November 8, 2024
5
out of
5
rating by Grayson Smith
"My experience with State Farm was great! Lisa was so helpful in explaining everything I needed to do and got me the best rate possible!"
We responded:
"Thank you, Grayson, for sharing your positive experience! I'm glad Lisa was able to assist you effectively and secure a great rate. We appreciate your feedback and are here for any future needs you may have. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Kelly Tibbs
November 8, 2024
5
out of
5
rating by Kelly Tibbs
"Kiara is amazing and she deserves a raise. She is so wonderful and polite. What an amazing agent to work with."
We responded:
"Thank you, Kelly, for your wonderful review! I'm happy to hear that Kiara provided such exceptional service. She truly is a valuable part of our team, always polite and wonderful to work with. We're grateful for your feedback and look forward to assisting you with any future needs! - Karen Michaels - State Farm Insurance Agent, North East, MD"
Christina Stallings
November 7, 2024
5
out of
5
rating by Christina Stallings
"I've always gotten great service with this office! Today Tammy and Lenora (I hope I spelled that correctly) were super helpful with processing my claim. They were both so knowledgeable and professional!! Thank you guys. 😃"
We responded:
"Christina, thank you for your wonderful review! I'm glad to hear that Tammy and Lenora were able to assist you with your claim. Their knowledge and professionalism are truly valued in our office. We appreciate your trust in us and look forward to helping you with any future needs. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Lauren Yost
November 7, 2024
5
out of
5
rating by Lauren Yost
"Scotty was very helpful and polite"
We responded:
"Lauren, thank you for your wonderful review! I'm happy to hear that Scotty was helpful and polite during your visit. We appreciate your feedback and are here for any future needs you may have. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Judy Durnall
November 7, 2024
5
out of
5
rating by Judy Durnall
"David was very helpful to us explaining what we needed to do with a form that needed to be signed. He was very articulate explaining things to us. I would definitely ask for him again."
We responded:
"Judy, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
D Rothschild
November 7, 2024
5
out of
5
rating by D Rothschild
"Mimi was helpful and competent."
We responded:
"Mimi is indeed a valuable member of our team, and I'm happy to hear she was able to assist you effectively. Your positive feedback means a lot to us. If you need any further assistance, don't hesitate to reach out. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Charles Hill
November 6, 2024
5
out of
5
rating by Charles Hill
"Fantastic service quick and easy to change insurance coverage. This saved me $900.00 over 6 months. Thank You."
We responded:
"Charles, I'm so glad you found our service quick and easy to use! It's wonderful to know that we could help you save $900 over six months. Thank you for choosing us and for sharing your positive experience. If you need any further assistance, feel free to reach out anytime. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Brittany Irving
November 6, 2024
5
out of
5
rating by Brittany Irving
"They have been amazing and so helpful. Also, shout out to Laurena for helping me and letting me know about some great policies that they offer."
We responded:
"Brittany, thank you for your wonderful review! I'm glad to hear that our team has been so helpful. Laurena will be happy to know her assistance made a difference for you. If you have any more questions or need further assistance, we're here for you. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Dean Thomas
November 6, 2024
5
out of
5
rating by Dean Thomas
"Scotty Cochran has great customer service. He explained everything and the next steps perfect and answered all of my questions. Thank you Scotty!"
We responded:
"Dean, thank you for your wonderful review! I'm glad Scotty provided you with excellent customer service and clear explanations. It's great to know he answered all your questions effectively. If you need any further assistance, don't hesitate to reach out. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Billie McGlothlin
November 5, 2024
5
out of
5
rating by Billie McGlothlin
"Thank each and every one of you that assisted me with finding insurance. I would like to add that it is quite nice talking with professional acting individuals such as you all."
We responded:
"Billie, thank you so much for your kind words! We’re happy to know that you found our team professional and helpful in finding the right insurance for you. Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, don’t hesitate to reach out. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Mary Heath
November 5, 2024
5
out of
5
rating by Mary Heath
"Chris and Laurena very friendly and very helpful with explaining everything to me and walking me threw it all"
We responded:
"Mary, thank you for your wonderful review! I'm glad to hear that Chris and Laurena were able to assist you so effectively. Their dedication to explaining everything clearly and guiding you through the process is truly appreciated. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Web Billinglsey
November 4, 2024
4
out of
5
rating by Web Billinglsey
"I just purchased a car out of state and need a binder for auto insurance. Tammy Smallwood got me everything I needed and emailed the documents to me while we were still on the phone! Thank you Tammy!!! Kind regards, Warren"
We responded:
"Thank you, Warren, for sharing your experience! I'm glad Tammy could assist you promptly with the auto insurance binder for your out-of-state car purchase. We appreciate your kind words and are here to help with any further insurance needs. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Holly James
November 4, 2024
5
out of
5
rating by Holly James
"Very helpful and took the time for me.to understand everything. Super friendly too! Very great agent!!!"
We responded:
"Holly, thank you so much for your wonderful review! I'm glad we could help you understand everything clearly. It's great to hear that you found the experience friendly and helpful. If you ever have more questions or need further assistance, don't hesitate to reach out. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Alton Smith
November 2, 2024
5
out of
5
rating by Alton Smith
"My lady friend Fida was so good on hooking me in like a tow pulling me to the safty of State farm lol. But after speaking with numerous times it made me thirsty for a cup of state farm and she succeeded on quenching my thirstiness lol. But on the serious note Fida was very helpful and knowledgable an made me feel real comfortable like we knew each other for years. Glad to be on board; Thanks FIda for dealing with my thirsty craziness!!!!!!😎🤪"
We responded:
"Alton, thank you for sharing your experience! I'm glad to hear that Fida made you feel comfortable and well-informed. It's wonderful to know she was able to assist you so effectively. We're happy to have you on board and appreciate your kind words. If you ever need anything else, don't hesitate to reach out! - Karen Michaels - State Farm Insurance Agent, North East, MD"
Maria Roman
October 31, 2024
5
out of
5
rating by Maria Roman
"Great experience with Fida and all the savings she was able to give me."
We responded:
"Maria, thank you for sharing your positive experience! I'm glad Fida could help you save money. Your satisfaction is important to us, and we're grateful for your trust. If you need any further assistance, feel free to reach out anytime. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Edna Glenn
October 29, 2024
5
out of
5
rating by Edna Glenn
"Mr. Scotty Cochran, he was wonderful with me. I was calling to add my daughter on my car insurance. Scotty talked with me about new add on’s that I could put on my car insurance, that I didn’t even know about. He is very knowledgeable. Thanks for taking your time with me, Scotty."
We responded:
"Edna, thank you for your wonderful review! I'm glad Scotty was able to assist you with adding your daughter to your auto insurance and provide you with information on new add-ons. His knowledge and dedication to helping our customers are truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. - Karen Michaels - State Farm Insurance Agent, North East, MD"
Margo Omasta
October 29, 2024
5
out of
5
rating by Margo Omasta
"Kristina R. was so helpful & easy to work with!!"
We responded:
"Kristina is indeed wonderful to work with, Margo! I'm happy she could assist you so effectively. We appreciate your feedback and look forward to helping you with any future needs. - Karen Michaels - State Farm Insurance Agent, North East, MD"