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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kami

October 26, 2026

5  out of  5
rating by Kami
"Bria was such a delight to talk to! She was super sweet & funny at the same time! She is very relatable & got me the best insurance I could get without over paying!! She made my morning!"
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Carlyn

October 23, 2026

5  out of  5
rating by Carlyn
"Mimi was totally awesome and helpful. She is pleasant and extremely knowledgeable. I would refer her to all my family and friends. She's totally an amazing asset to StateFarm."
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wendy pasmore

October 21, 2026

5  out of  5
rating by wendy pasmore
"Great experience with State Farm. Raistlin Smits was patient, kind, and thorough as we switched some details on my policy. He even followed up to ensure that everything was handled."
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Kristin Robbins

October 20, 2026

5  out of  5
rating by Kristin Robbins
"Sam answered all my questions and was very pleasant to work with!"
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Sheri Owens

October 19, 2026

5  out of  5
rating by Sheri Owens
"I just had the pleasure of speaking with Sam Jennings at State Farm and she was the sweetest person! She was kind, professional, relatable, and provided me with wonderful customer service. My phone kept connecting to my car and I couldn’t hear her so I had to keep asking her to repeat herself but she didn’t get frustrated at all. She was patient and made my experience of switching my car to my new one a breeze. Thank you, Sam for being a great part of my day today! Your personality and presence made me smile!"
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Elaine Oleck

October 16, 2026

5  out of  5
rating by Elaine Oleck
"Rastlin was so helpful and knowledgeable. A pleasure to work with"
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Tamesha Parker

October 16, 2026

5  out of  5
rating by Tamesha Parker
"Raislin is the best he help me when I really needed him I really appreciate him for helpin me"
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Ramon Duker

October 15, 2026

5  out of  5
rating by Ramon Duker
"Bria Coates very good customer service 5stars"
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Chris Romjue

October 15, 2026

5  out of  5
rating by Chris Romjue
"We have been with Karen's office for over 4 years. We have multiple auto and home policies and have had nothing but great service!

Raistlin Smits is super helpful!"
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tanita waters

October 15, 2026

5  out of  5
rating by tanita waters
"I just spoke with Sam about 30 minutes ago. She was very professional and knowledgeable.They have great rates. The staff there is very professional and nice.If I call with any questions or concern they get right on it. Thank you State Farm."
We responded:
"Thank you, Tanita, for the amazing review. Our team works hard to provide a great insurance experience in North East and we are thrilled to hear that you are happy with our services. We are thankful that you have been a part of our State Farm family and look forward to continuing our relationship!"
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Kimberly Rowe

October 15, 2026

5  out of  5
rating by Kimberly Rowe
"Raistlin Smits is an absolute GEM best customer service ever!!!!! He went more than above and beyond. ROCKSTAR"
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SunShyne “Sunii” Fernandez

October 15, 2026

5  out of  5
rating by SunShyne “Sunii” Fernandez
"Sam was awesome. She is very polite and knowledgeable. My call went without any problems. Sorted out my reason for calling with patience and understanding."
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Tom Gourzis

October 14, 2026

5  out of  5
rating by Tom Gourzis
"Always a pleasure talking with the gang over at Karen’s office. Keep up the good work!"
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Erica Baeza

October 13, 2026

5  out of  5
rating by Erica Baeza
"Raistlin was very helpful today thank you so much very nice guy"
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Hayden Fox

October 12, 2026

5  out of  5
rating by Hayden Fox
"I spoke with Sam about a car insurance issue and she explained everything and made the process very easy."
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Cindy Robertson Taylor

October 12, 2026

5  out of  5
rating by Cindy Robertson Taylor
"Raislin went above and beyond assisting me today!!
Lots of information I was not aware of was given.
He was polite and very knowledgeable and answered all my guestions.
Very personable and I enjoyed talking with him.
Would be great to always get him when I call in!!
Thank you so much for making the start of my day great (:
Cindy Robertson Taylor"
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Cheyenne Hoover

October 8, 2026

5  out of  5
rating by Cheyenne Hoover
"Raistlin Smits Was my agent today he helped me with an issue I had; I closed with progressive canceled my policy and came over to you guys and they reported me to PennDOT and tried to get me in trouble with them so he was kind enough to send over my proof of insurance and everything else to the Department of transportation so I will definitely never be going back to progressive that’s for sure and he was very kind and welcoming and helped me out with the snap and save as well Explained it a little bit better for me because I have problems with heartbreaking with my Tesla because I use FSD so he explained that to me as well. He had a lot of good information for me but definitely was a big help with the whole department of transportation and progressive being very rude to their customers so definitely appreciated his help and his hospitality was very welcoming. You have a very good agent there!"
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C C

October 8, 2026

5  out of  5
rating by C C
"Raistlin was pleasant and extremely patient and helpful with my questions and guiding me through the process necessary to get my request taken care of. He also offered that I not hesitate to contact him/state farm associates for any further assistance at any time which is greatly appreciated."
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Drake Wyles

October 8, 2026

5  out of  5
rating by Drake Wyles
"I had a great experience working with Mikal. He was very helpful, professional, and took the time to make sure I understood everything. He made the whole process easy and stress-free, and I really appreciated how responsive and knowledgeable he was. I would definitely recommend Mikal to anyone looking for a State Farm agent who genuinely cares about helping his customers!"
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Zoë Davis

October 7, 2026

5  out of  5
rating by Zoë Davis
"I had a great experience working with Raistlin Smits at State Farm. He was professional, knowledgeable, and incredibly helpful. I really appreciated his patience and the time he took to explain everything clearly. His excellent customer service made the whole experience easy and pleasant. I highly recommend Raistlin to anyone looking for someone who is attentive and a pleasure to work with."
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Humble Lifestyle

October 5, 2026

5  out of  5
rating by Humble Lifestyle
"Bria coats was very professional patient & cool I would definitely recommend her A+"
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Mike Grimes

October 2, 2026

5  out of  5
rating by Mike Grimes
"Any time I have to call the office everyone is very professional and efficient. Would highly recommend them!! Sam helped me tremendously with my policy and trying to add my son and another vehicle, and did I mention it was 10 minutes before closing and she never made me feel like I was a bother."
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Holly James

October 2, 2026

5  out of  5
rating by Holly James
"Bria Coates was very helpful and took the time for me.to understand everything. Super friendly too! Very great agent!!! Was more like talking to a friend than an agent!! Will definitely call in the near future to get life insurance,as until I spoke to Bria,I didn't know y'all had!! Thank you"
We responded:
"Holly, thank you so much for your wonderful review! I'm glad we could help you understand everything clearly. It's great to hear that you found the experience friendly and helpful. If you ever have more questions or need further assistance, don't hesitate to reach out.

- Karen Michaels - State Farm Insurance Agent, North East, MD"
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Jane Schweizer

October 2, 2026

5  out of  5
rating by Jane Schweizer
"Dave was very nice explaining things to me so I can understand it better"
We responded:
"Jane, thank you for your wonderful review! I'm happy to hear that Dave was able to explain things clearly and help you understand better. We appreciate your feedback and are always here to assist with any future needs or questions.

- Karen Michaels - State Farm Insurance Agent, North East, MD"
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Thelma Mitchell

September 29, 2026

5  out of  5
rating by Thelma Mitchell
"David was very helpful and polite. I would like to Thank you so much David for everything"
We responded:
"Thelma, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"